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HiDock launches P1 AI voice recorder with HiNotes 3.0
Unified Communications

HiDock launches P1 AI voice recorder with HiNotes 3.0

Professionals can now record meetings through their own Bluetooth earphones, while a recording-free transcription option addresses privacy concerns.

By Sofiah Nichole Salivio • 3 min read • Last month
Tollring unveils AI tools for customer conversation analysis
Unified Communications

Tollring unveils AI tools for customer conversation analysis

Businesses can now review every call for compliance and service issues as Tollring adds AI tools that analyse customer conversations at scale.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Red Cactus, Tollring bring AI call summaries to CRM
Customer Relationship Management

Red Cactus, Tollring bring AI call summaries to CRM

Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Aurasell unveils AI-native GTM OS overlay for CRMs
Customer Relationship Management

Aurasell unveils AI-native GTM OS overlay for CRMs

Aurasell launches GTM OS, an AI-native overlay that automates go-to-market workflows across existing CRMs without risky system replacement.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
Enreach & Cataleya launch APAC white-label UCaaS push
Customer Relationship Management

Enreach & Cataleya launch APAC white-label UCaaS push

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 9th Jan 2026
Simwood links WhatsApp voice with global carrier tools
Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Samsung reveals One UI 7 beta with AI & security boosts
Data Privacy

Samsung reveals One UI 7 beta with AI & security boosts

Samsung launches the One UI 7 beta, introducing advanced AI features and enhanced security measures across its Galaxy device ecosystem.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
Twilio integrates OpenAI's Realtime API for AI voice tech
Customer Experience

Twilio integrates OpenAI's Realtime API for AI voice tech

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

By Melania Watson • 2 min read • Fri, 4th Oct 2024
Tollring launches Record AI, a game-changer in cloud call recording
Risk & Compliance

Tollring launches Record AI, a game-changer in cloud call recording

Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.

By Kaleah Salmon • 3 min read • Wed, 8th May 2024

Stories from Other Regions

Call Recording stories

Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
Dubber cuts observability costs by 25% with Grafana Cloud
Virtualisation

Dubber cuts observability costs by 25% with Grafana Cloud

A single managed platform has eased pressure on Dubber's lean engineering team as it scales observability across more than one million daily calls.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026
SIX Swiss Exchange moves call compliance to Teams cloud
Unified Communications

SIX Swiss Exchange moves call compliance to Teams cloud

SIX Swiss Exchange has shifted call routing and compliance recording to Luware tools on Microsoft Teams, retiring legacy telephony systems.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Feb 2026
GoTo boosts automotive platform with AI & Tekion link
Unified Communications

GoTo boosts automotive platform with AI & Tekion link

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Tollring secures Microsoft Teams compliance nod for Analytics 365 product
Unified Communications

Tollring secures Microsoft Teams compliance nod for Analytics 365 product

Tollring wins Microsoft nod for Analytics 365, joining a select group of Teams compliance recording providers with certified AI tools.

By Catherine Knowles • 4 min read • Fri, 12th Dec 2025
Kerv launches Guardian Assurance to enhance compliance recording
Unified Communications

Kerv launches Guardian Assurance to enhance compliance recording

Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.

By Shannon Williams • 3 min read • Fri, 8th Aug 2025
Complementary collaboration: why partners need to do more with unified communications
Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025
Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024