Chat stories
Talkdesk launches AI-driven tool to enhance knowledge bases
Fri, 28th Mar 2025
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Mecalux enhances Easy WMS with AI-driven chat features
Wed, 12th Mar 2025
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it automation
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supply chain & logistics
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genai
Mecalux has introduced generative AI to its Easy WMS system, enhancing user interaction and streamlining logistics across 1,100 warehouses worldwide.
Royal Holloway partners with IPI for Clearing support
Thu, 7th Nov 2024
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uc
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dr
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digital transformation
IPI is collaborating with Royal Holloway, University of London, to bolster its Contact Centre during the crucial Clearing and Confirmation period.
Tollring extends partnership with Dstny in new three-year deal
Thu, 27th Jun 2024
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data analytics
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digital entertainment
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risk & compliance
Dstny renews its partnership with Tollring through a new three-year contract, introducing Tollring's latest call recording solution to its European service providers.
Snowflake unveils new AI innovations at Summit 2024
Fri, 7th Jun 2024
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data analytics
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martech
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cdp
Snowflake unveils groundbreaking updates to its Cortex AI platform at Snowflake Summit 2024, aiming to make enterprise AI more accessible, efficient, and secure.
Sapia Labs presents 'revolutionary' AI research at SIOP conference
Fri, 19th Apr 2024
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uc
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llms
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agentic ai
At the upcoming SIOP conference, Sapia Labs will present four innovative research pieces on how AI and chat interview technology can revolutionise hiring practices.
Vonage secures National Innovation Award for enhancing guest experience
Fri, 5th Jan 2024
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cx
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martech
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digital entertainment
Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.
MBC joins forces with PLDT Enterprise for digital transformation push
Mon, 18th Dec 2023
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digital transformation
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google
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digital marketing
Manila Broadcasting Company (MBC) advances its digital transformation by expanding partnership with telecoms integrator PLDT Enterprise, and adopting Google Workspace.
Discord's mobile app evolution: New features for superior user experience
Thu, 7th Dec 2023
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gaming
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digital entertainment
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navigation
Discord's mobile app undergoes a significant revamp, debuting a slick look, additional customisation options and features to enhance users' on-the-move chat experiences.
Zoom announces new features to make meetings better in 2023
Fri, 13th Jan 2023
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virtualisation
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av
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zoom
Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.
ESET discovers active campaign targeting Android users
Tue, 29th Nov 2022
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smartphones
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phishing
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email security
Malicious apps used in this campaign are able to exfiltrate contacts, SMS messages, recorded phone calls, and even chat messages.
Bitdefender launches chat protection solution to put a halt to scams
Fri, 4th Nov 2022
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endpoint protection
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email security
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edr
Bitdefender launches real-time chat protection for mobile messaging apps, including WhatsApp and Facebook Messenger, to combat cyber threats.
Zoom expands its platform by adding Zoom Team Chat feature
Wed, 14th Sep 2022
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uc
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open source
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hybrid & remote work
Chat technology helps dispersed teams consolidate workflows, gain efficiencies, and enable people to work better together.
Reddit X appoints Adriel Frederick as product management vice president
Fri, 13th May 2022
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fintech
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blockchain
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social media
Adriel Frederick named product management VP for Reddit X, leading bold new features like audio, chat, blockchain, & premium offerings for Redditors.
Reddit X appoints Adriel Frederick as Product management vice president
Fri, 13th May 2022
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fintech
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blockchain
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social media
Adriel Frederick appointed as product management VP for Reddit X, leading development for bold new features such as audio, chat, blockchain & premium offerings.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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cx
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Leaping Tiger: the app which lets gamers find other gamers to play against
Mon, 7th Sep 2015
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gaming
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digital entertainment
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technology gifts
Leaping Tiger, a location-based friend finding app for gamers, has gained over 6,000 users in 70 countries since its launch in May 2015.
Things to know before buying a phone system - Vadacom
Thu, 15th Aug 2013
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crm
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uc
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open source
PABX lease expired? Moving premises? Need to upgrade your phone system? Vadacom’s CEO outlines the Top 5 features to look for in a modern phone solution.
Random acts of strangeness
Tue, 1st Mar 2011
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cloud services
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hp
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websites
These days chat is getting something of a makeover with a range of weird and wonderful new ways to connect to random people around the globe.
Facebook unveils new 'Messages' - don't call it a Gmail killer
Wed, 17th Nov 2010
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facebook
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email
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e-senza
Facebook unveils 'Messages,' a revolutionary system blending SMS, chat, and email. Though not a Gmail killer, it aims to transform digital communication.