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Chatbots Stories - Page 14

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Chatbots stories

AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Consumers embrace AI as daily assistant & companion
Data Protection

Consumers embrace AI as daily assistant & companion

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
Capita cuts hiring time by 43% with Workday AI tools
Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
AI turns romance scams into industrial-scale fraud
Phishing

AI turns romance scams into industrial-scale fraud

AI is turning romance scams into industrial-scale fraud, with deepfakes and chatbots driving billions in losses, Tenable warns.

By Mark Tarre • 5 min read • Wed, 11th Feb 2026
Oracle adds AI agents across CRM & supply chain apps
Customer Relationship Management

Oracle adds AI agents across CRM & supply chain apps

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Feb 2026
Shoppers embrace AI assistants but ditch poor advice
Data Protection

Shoppers embrace AI assistants but ditch poor advice

AI shopping assistants win over UK and US consumers, but most abandon tools instantly when product suggestions feel irrelevant or pushy.

By Mark Tarre • 5 min read • Tue, 10th Feb 2026
NTT DATA maps six AI trends shaping mass intelligence
Semiconductors

NTT DATA maps six AI trends shaping mass intelligence

NTT DATA's 2026 foresight flags six AI trends driving an 'age of mass intelligence', reshaping autonomy, security and chip sovereignty.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Why the all-AI social network looks more fad than legacy
Data Protection

Why the all-AI social network looks more fad than legacy

Moltbook, the all-bot social network, faces scrutiny after researchers reportedly accessed its live database and user emails without checks.

By Jake MacAndrew • 4 min read • Tue, 10th Feb 2026
Animoca & CryptoSlam unveil Animoca Minds AI agents
Software-as-a-Service

Animoca & CryptoSlam unveil Animoca Minds AI agents

Animoca partners with CryptoSlam's Ethoswarm on Animoca Minds, a cloud platform for always-on AI agents aimed at non-technical users.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
NiCE Cognigy wins sole Gartner Customers' Choice nod
Software-as-a-Service

NiCE Cognigy wins sole Gartner Customers' Choice nod

Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.

By Sean Mitchell • 3 min read • Wed, 4th Feb 2026

Stories from Other Regions

Chatbots stories

Wesfarmers partners Google Cloud to expand AI in retail
Digital Transformation

Wesfarmers partners Google Cloud to expand AI in retail

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Glasgow college relaunches Olivia AI to guide young coders
eLearning

Glasgow college relaunches Olivia AI to guide young coders

Glasgow's British Youth International College relaunches Olivia 2.0 AI to coach children's problem-solving and host a free chatbot workshop.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
UK retailers warned over £1.05bn surge in gift returns
Customer Experience

UK retailers warned over £1.05bn surge in gift returns

UK retailers brace for GBP £1.05bn in post-Christmas returns as fashion fit woes, social commerce and ageing habits strain logistics.

By Karen Joy Bacudo • 4 min read • Tue, 10th Feb 2026
Australians turn to AI for love as dating scams surge
Data Protection

Australians turn to AI for love as dating scams surge

Australians are turning to AI for romance and emotional support as dating app scams soar, with social engineering behind most threats.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
AI drives UK retail as shoppers embrace eCommerce tools
Data Protection

AI drives UK retail as shoppers embrace eCommerce tools

AI-powered tools are rapidly reshaping UK retail as most shoppers embrace chat-based assistants and retailers ramp up investment for 2026.

By Shannon Williams • 4 min read • Thu, 5th Feb 2026