Chatbots stories - Page 15

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

2023 will be a pivotal year for cloud computing with some of the key trends from previous years even more relevant due to the effects of the economic downturn.

Organisations need data management tools to root out poor quality data and stop it from influencing virtual simulations.

The rise of AI will not fade away because it’s making so many tasks quicker and easier. So here’s what you need to know.

MyRepublic Digital has implemented Boomi's AtomSphere Platform to improve efficiency and deliver a better experience for customers.

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

Programming, writing and research skills are dominating the freelance job market, according to the Fast 50 Q4 2022 Index.

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.

NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.

TechDay launches CMOtech Asia Pacific, a site catering to marketing technology decision-makers at large enterprises and government organizations.

Amid all the changes that technology has delivered for business during the past few years, one of the most important has been process automation.

At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.

Commenting on the release, ADAPT's Matt Boon says economic headwinds have led to a rapid rethink of existing and planned IT priorities.

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

Globalization Partners (G-P) has unveiled the next generation of its Global Employment Platform with a range of new capabilities.

The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.

Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.

When businesses were battling through Covid disruptions, contact centres were utilising innovative technology solutions.