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Customer Interactions stories

Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
MongoDB launches pioneering AI Applications Program
Hyperscale

MongoDB launches pioneering AI Applications Program

MongoDB introduces the trailblazing MongoDB AI Applications Program, merging expertise with industry leaders to guide businesses.

By Shannon Williams • 3 min read • Thu, 2nd May 2024
Leroy Merlin & Zitcha venture into South African retail media market
Google

Leroy Merlin & Zitcha venture into South African retail media market

Leroy Merlin initiates its digital retail media network across South Africa, led by retail media platform Zitcha. This move signifies Zitcha's first venture in the region.

By Kaleah Salmon • 2 min read • Wed, 27th Mar 2024
Embracing new tools in CX to revolutionise the digital customer journey
Unified Communications

Embracing new tools in CX to revolutionise the digital customer journey

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

By Contributor • 4 min read • Tue, 6th Feb 2024
Zoom enhances AI Companion capabilities for improved productivity
Generative AI

Zoom enhances AI Companion capabilities for improved productivity

Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.

By Catherine Knowles • 3 min read • Fri, 2nd Feb 2024
Businesses plan sweep of loyalty program changes by 2027
Customer Experience

Businesses plan sweep of loyalty program changes by 2027

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024
AI amongst key trends shaping eCommerce and retail in 2024
Data Analytics

AI amongst key trends shaping eCommerce and retail in 2024

AI, sustainability, social commerce, and value provision will redefine retail and online sectors in 2024, predicts ecommerce specialist, Paul Waddy.

By Shannon Williams • 2 min read • Wed, 10th Jan 2024
Zendesk acquires AI firm Klaus to enhance customer experience
DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024
Marketing analytics software sector riding high on AI & ML adoption
Digital Transformation

Marketing analytics software sector riding high on AI & ML adoption

The global marketing analytics market is bolstered by increased adoption across sectors such as retail and manufacturing for improved AI and ML processes.

By Shannon Williams • 3 min read • Thu, 4th Jan 2024
Tollring to launch AI-powered cloud call recording solution, Record AI
Unified Communications

Tollring to launch AI-powered cloud call recording solution, Record AI

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Data Analytics

Eagle Eye Group appoints first Chief Artificial Intelligence Officer

Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.

By Imee Dequito • 3 min read • Thu, 14th Dec 2023
Amazon Connect adds Generative AI features to enhance CX
Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023
The significance of the client portal for creating a dynamic legal firm
Digital Transformation

The significance of the client portal for creating a dynamic legal firm

Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.

By Stephen Butler • 4 min read • Mon, 27th Nov 2023

Stories from Other Regions

Customer Interactions stories

Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation
Digital Transformation

Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation

Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.

By Staff Writer • 5 min read • Thu, 2nd May 2024
Redefining profit strategies in Australia: The impact of voice technology
Customer Experience

Redefining profit strategies in Australia: The impact of voice technology

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

By Aparna Gray • 4 min read • Tue, 27th Feb 2024
How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024
Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024
Vodafone invests $20 million in technology-focused retail revamp
Apple

Vodafone invests $20 million in technology-focused retail revamp

Vodafone unveils $20 million tech-led retail revamp for enhanced customer experience and increased demand.

By Catherine Knowles • 2 min read • Thu, 21st Dec 2023