IT support stories - Page 4

The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.

Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.

Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.

Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

TeamViewer has integrated its remote support capabilities with Google Meet, allowing users to troubleshoot issues directly during meetings without extra installations.

Specsavers is set to save a significant amount over the next three years by switching support services from Oracle to Spinnaker, enhancing customer experience.

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

BrioHR is boosting Malaysia's status in the global HR tech sector, aiming to transform workforce management amid strong support and economic growth.

Akamai Technologies has enhanced its cloud security solutions, improving application performance and visibility for users on AWS and Azure amid rising cyber threats.

As 44% of employees work remotely, experts warn that outdated VPNs hinder security and productivity, urging a vital shift to Zero Trust solutions.

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

A recent survey by Pax8 reveals that 90% of IT solution providers are benefiting significantly from online marketplaces, driving revenue and growth.

Misconfigured ServiceNow apps are publicly exposing sensitive data from over 1,000 organisations, including Fortune 200 companies, says AppOmni Labs.

Oracle has unveiled Oracle Cloud Success Protection and Assurance Services, enhancing cloud investments with proactive support, guided learning, and 24/7 technical assistance.

Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.

Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.

Ricoh partners with Rimini Street to support and protect its Oracle systems, aiming to optimise current systems while exploring a next-gen ERP strategy.