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Managed Service Provider (MSP) stories

Umbrellar wins Pax8 Asia-Pacific infrastructure award
Software-as-a-Service

Umbrellar wins Pax8 Asia-Pacific infrastructure award

The repeat regional honour may help Umbrellar strengthen ties with global vendors as cloud and AI demand intensifies across Asia-Pacific.

By Sean Mitchell • 3 min read • 2 days ago
ConnectWise launches AI-native platform for Predictive IT
Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • 3 days ago
Lexful raises USD $7 million seed round for MSP AI docs
Software-as-a-Service

Lexful raises USD $7 million seed round for MSP AI docs

The seed cash will speed product development as managed service providers seek better ways to capture and use scattered IT knowledge.

By Mark Tarre • 4 min read • 3 days ago
Tech Data & AnywhereNow team up for ANZ Microsoft Teams
Software-as-a-Service

Tech Data & AnywhereNow team up for ANZ Microsoft Teams

Channel partners in Australia and New Zealand gain Microsoft Teams-based customer service tools, as Tech Data adds AnywhereNow to its portfolio.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
RoboShadow joins Pax8 Marketplace for MSP security
Software-as-a-Service

RoboShadow joins Pax8 Marketplace for MSP security

MSPs could cut manual vulnerability work as RoboShadow's automation tools reach Pax8's 47,000-strong partner base through the cloud marketplace.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Island launches SMB browser platform on Pax8 Marketplace
Data Protection

Island launches SMB browser platform on Pax8 Marketplace

SMB customers can now buy browser-based security, access and AI controls through MSPs, reducing the need for multiple point products.

By Mark Tarre • 4 min read • 3 days ago
Pax8 adds inforcer to boost Microsoft 365 security
Cloud Security

Pax8 adds inforcer to boost Microsoft 365 security

Managed service providers will get new tools to standardise Microsoft 365 estates as small businesses adopt AI faster than they can secure it.

By Mark Tarre • 3 min read • 3 days ago
360 Business Law launches AI Audit for EU Act compliance
Data governance

360 Business Law launches AI Audit for EU Act compliance

Businesses using AI in the European Union face new pressure to prove compliance, as the rules also reach overseas suppliers and service providers.

By Karen Joy Bacudo • 4 min read • 3 days ago
Check Point expands MSP platform with AI security tools
Data Protection

Check Point expands MSP platform with AI security tools

The update gives service providers new AI controls and a simpler billing model as demand grows for outsourced security governance.

By Sean Mitchell • 4 min read • 4 days ago
Evergreen buys OSIT in its largest ANZ deal to date
Cybersecurity

Evergreen buys OSIT in its largest ANZ deal to date

The deal gives Evergreen a bigger foothold in Australia and New Zealand as demand for outsourced IT support and cybersecurity keeps rising.

By Mark Tarre • 4 min read • 4 days ago
GitLab launches managed Google Cloud offer for firms
Software-as-a-Service

GitLab launches managed Google Cloud offer for firms

Regulated firms can now run GitLab's DevSecOps platform on Google Cloud with partner management, tighter data residency controls and new Gemini models.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Check Point adds AI security tools for MSP partners
Software-as-a-Service

Check Point adds AI security tools for MSP partners

As AI use spreads, MSPs can now monitor and govern employees' interactions with AI tools through Check Point's expanded platform.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Stories from Other Regions

Managed Service Provider (MSP) stories

Publicis Sapient launches AI platform for IT operations
Digital Transformation

Publicis Sapient launches AI platform for IT operations

Enterprises could cut IT support costs by up to 45% as the platform spots and fixes faults before they disrupt operations.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
The hidden operational risk behind eCommerce growth - and how to fix it
Software-as-a-Service

The hidden operational risk behind eCommerce growth - and how to fix it

More eCommerce sites are exposed to contractor and visitor compliance gaps as dark stores and fulfilment hubs multiply across Australia.

By Charle Cao • 5 min read • 3 days ago
AI linked to half of Australian cyber incidents, QBE
Malware

AI linked to half of Australian cyber incidents, QBE

Half of Australian businesses suffered a cyber incident last year, with QBE saying 26% involved AI and many hit by supplier-linked attacks.

By Mark Tarre • 4 min read • 3 days ago
Half of consumers mistrust AI agents with card details
Data Protection

Half of consumers mistrust AI agents with card details

Trust at the point of payment is the key hurdle, with 50.1% of European consumers unwilling to share card details with AI agents.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Canon Canada adds ESET cybersecurity to managed IT
Malware

Canon Canada adds ESET cybersecurity to managed IT

Canadian businesses gain a single supplier for IT and endpoint security as Canon broadens its managed services with ESET products.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Thunes opens New York office to boost US expansion
Fintech

Thunes opens New York office to boost US expansion

Faster cross-border payouts for US businesses are at the heart of the payments firm's latest push into one of its biggest markets.

By Karen Joy Bacudo • 3 min read • 4 days ago