Max Ball stories
![Story image](../../../../../uploads/story/2023/03/29/preview_GettyImages-1193826978.webp)
Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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uc
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ai
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forrester research
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
![Story image](../../../../../uploads/story/2023/01/27/preview_GettyImages-1401465285.webp)
Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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data analytics
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martech
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cdp
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.