TelcoNews Asia - Telecommunications news for ICT decision-makers

Messenger stories

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Aleph Group unifies global brands in strategic 'One Brand' initiative
Tue, 24th Oct 2023
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partner programmes
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whatsapp
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instagram
Aleph Group solidifies its global presence, merging its diverse regional brands into its main brand in a strategic 'One Brand' initiative.
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Enhanced customer experience platform with Zoom AI-powered innovations
Thu, 5th Oct 2023
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cx
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contact centre
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martech
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
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Indian police implement TrueConf for training efficiency
Tue, 22nd Aug 2023
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it training
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digital transformation
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messenger
With video collaboration and built-in team messenger, the police facilitate online personnel training, briefings, and in-departmental communication.
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Will Messenger create an AI overlord? Facebook expands on its artificial intelligence partners
Tue, 1st Aug 2017
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monitors
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pro av
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ai
Facebook has acquired another artificial intelligence startup, to help Messenger build a more elaborate virtual assistant for users...
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Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
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contact centre
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crm
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cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
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Facebook celebrates the GIF’s 30th anniversary with new features
Fri, 16th Jun 2017
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facebook
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messenger
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meme
I’m sure you’ve posted a few GIFs in your time as their popularity has exploded along with the Meme - now they're 30 and Facebook is celebrating.
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LogMeIn takes aim at CRM market with launch of Bold360
Mon, 12th Jun 2017
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crm
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cx
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martech
LogMeIn has unveiled Bold360, a customer engagement platform offering real-time, 360-degree views of contextual data.
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New Facebook Messenger games coming your way
Wed, 3rd May 2017
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smartphones
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gaming
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technology gifts
Depending on what device you use and where you are located, there are now up to 50 games titles available on Messenger.
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Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
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martech
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contact centre
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chatbots
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
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Facebook continues the Snapchat cloning process with 'Messenger Day' update
Fri, 10th Mar 2017
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facebook
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messenger
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snap
If it wasn’t for the distinct lightning bolt icon on your phone, you’d almost mistake the new version of Facebook Messenger for a Snapchat clone.
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Xero debuts new partner program & chatbot powered advisory directory
Tue, 6th Dec 2016
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contact centre
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accounting systems
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martech
Xero launches its new partner program and advisory directory, connecting over 100,000 business advisors with small businesses.
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Facebook Messenger finally hits the one billion user mark
Fri, 22nd Jul 2016
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facebook
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messenger
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one billion users
One billion people now use Messenger app to communicate every month, according to a company statement. A new emoji has been added to celebrate.
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Shhhh Facebook messenger has a secret
Mon, 11th Jul 2016
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encryption
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cybersecurity
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facebook
Facebook Messenger is testing one-to-one secret conversations with end-to-end encryption, to provide additional privacy for sensitive information.
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Facebook Messenger hack exposed: Expert insights and advice
Tue, 14th Jun 2016
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cybersecurity
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facebook
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messenger
A recently discovered vulnerability in Facebook Messenger could have had monumental consequences - here is some advice for protecting yourself.
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Need something? Get your Messenger bot to help you
Fri, 27th May 2016
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ai
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messenger
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robotics
There is one thing for certain – it is an exciting time to be a consumer, as bots that exist within your Messenger app are soon to become the norm.
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Domain launches innovative Facebook Messenger chat bot
Tue, 10th May 2016
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web development
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facebook
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messenger
Recently, Domain (Australian real estate website) announced they would be utilising bots to help service their customers.
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New Facebook, Messenger and Instagram apps coming to Windows 10
Wed, 4th May 2016
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microsoft
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windows
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apps
Microsoft recently announced a fleet of apps designed specifically for Windows 10 from the social media heavyweights.
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Meet SkipRoaming: 'Like WhatsApp on steroids'
Tue, 26th May 2015
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uc
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voip
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contact centre
UK tech firm SkipRoaming has launched an app that aims to reduce the cost of mobile international and roaming calls.
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Facebook launches video calling for Messenger
Thu, 30th Apr 2015
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uc
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facebook
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messenger
Facebook introduces video calling feature for its Messenger app, enabling face-to-face conversations. Rollout begins today in various countries.
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Facebook: 10% of VoIP market - and aiming much higher
Thu, 23rd Apr 2015
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voip
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uc
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contact centre
Facebook is claiming 10% of the mobile VoIP market via Messenger, as it looks to ramp up that figure with its WhatsApp voice offerings.
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Kiwi youth indulging in illegal downloads
Mon, 19th Jan 2015
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apple
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gaming
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video
Almost half of those surveyed admit to unauthorised streaming of TV programmes and almost a third indulge in unauthorised downloading of movies.
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Slingshot launches data only plans for online messaging
Tue, 25th Nov 2014
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cloud services
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email
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messenger
Slingshot introduces a $19 data-only plan for NZ users, catering to the growing trend of app-based messaging, ideal for those reliant on apps.
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Messenger reaches half a billion users, but not by choice
Tue, 11th Nov 2014
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facebook
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messenger
Messenger hits 500m users as Facebook forces a separate download, sparking user annoyance.
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Facebook Messenger proving to be a hit
Tue, 30th Sep 2014
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facebook
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messenger
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instagram
Despite all the complaining from many users, Facebook’s separate messaging app has proven to be extremely successful.