Messenger stories

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

McAfee boosts its Scam Detector with instant QR checks and smarter message scanning to counter a surge in personal, AI-powered frauds.

Bitdefender reports a surge in AI and deepfake tech use by fraudsters on social media, promoting fake health supplements and miracle cures, targeting millions globally.

Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

Facebook has acquired another artificial intelligence startup, to help Messenger build a more elaborate virtual assistant for users...

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

LogMeIn has unveiled Bold360, a customer engagement platform offering real-time, 360-degree views of contextual data.

Depending on what device you use and where you are located, there are now up to 50 games titles available on Messenger.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

If it wasn't for the distinct lightning bolt icon on your phone, you'd almost mistake the new version of Facebook Messenger for a Snapchat clone.

Xero launches its new partner program and advisory directory, connecting over 100,000 business advisors with small businesses.

One billion people now use Messenger app to communicate every month, according to a company statement. A new emoji has been added to celebrate.

Facebook Messenger is testing one-to-one secret conversations with end-to-end encryption, to provide additional privacy for sensitive information.

A recently discovered vulnerability in Facebook Messenger could have had monumental consequences - here is some advice for protecting yourself.

Recently, Domain (Australian real estate website) announced they would be utilising bots to help service their customers.

Microsoft recently announced a fleet of apps designed specifically for Windows 10 from the social media heavyweights.

UK tech firm SkipRoaming has launched an app that aims to reduce the cost of mobile international and roaming calls.

Facebook introduces video calling feature for its Messenger app, enabling face-to-face conversations. Rollout begins today in various countries.

Facebook is claiming 10% of the mobile VoIP market via Messenger, as it looks to ramp up that figure with its WhatsApp voice offerings.

Facebook's Messenger app now boasts over 500 million monthly users, but many were coerced into downloading the app, sparking user discontent.