Natural language processing stories
New Zoom virtual agent aims to transform customer support
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.
3 ways AI is scaling helpful technologies worldwide: Google
Decades of research have led to rapid progress in AI. Google has announced three new ways people are poised to benefit.
NICE enables enterprises to achieve greater consumer understanding
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
Exclusive: Uniphore shares how Conversational AI can be the key to business success
Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.
Cyara rolls out comprehensive, automated chatbot feature
Cyara has unveiled new chatbot testing features with the latest release of Cyara Botium, creating a solution for comprehensive, automated chatbot testing and assurance.
New breakthrough in AI for high volume unstructured text
Classifying documents or messages constitutes one of the most fundamental Natural Language Understanding functions for business artificial intelligence.
H2O.ai democratises deep learning with H2O Hydrogen Torch
H2O.ai announces H2O Hydrogen Torch, a deep learning training engine that makes it easy to make no-code image, video and natural language processing models.
Chatbots a major player in business growth according to new research
Chatbots are slowly taking over more business sectors, with the pandemic accelerating an increase in chatbot software solutions to help meet the demands of workplaces.
How digital natives are changing the future of work
With Gen Z set to comprise one-third of the Australian workforce by 2030, there is no mistake that their presence will impact the future of the workplace.
I, Technologist: Democratising data & technology for all employees
“We now have a once-in-a-generation opportunity to turn this moment of truth for technology into a moment of trust."
Unity4 and Daisee partner to automate CX quality management
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
GCloud updates capabilities with Anthos enhancements
Google Cloud has announced improvements for hybrid compatibility, services, development, migration and identity security with updates to Anthos.
AWS Contact Lens for Connect set to arrive in ANZ
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
ASC launches compliance recording solution for Teams
Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
Chch voicemail-to-text startup eyes global market
The Christchurch-based SaaS company with 2500 active users is looking to expand to Australia, the UK, the USA and Canada by November this year.
Nine reasons to launch an intelligent chatbot
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Nuance releases med-tech speech recognition in Aus
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
Gartner’s top 10 data and analytics trends for 2019
Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.
How Tableau aims to make data analytics more accessible
Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.
ABBYY brings AI to Quanton’s RPA solutions
Quanton partners with ABBYY to provide Kiwi organisations content intelligence in process automation.
The AI difference: How chatbots gain and retain customers
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
How AI is changing marketing exponentially - Gartner
How marketers can sort through the hype and manage the AI customer experience.
NLP ready to roll into home and work
UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.
Microsoft reaches historic AI milestone in Chinese-English language translation
“The pursuit of removing language barriers to help people communicate better is fantastic."