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Online shopping stories

Adyen report finds Singapore shoppers split by age
Digital Transformation

Adyen report finds Singapore shoppers split by age

Younger Singaporeans are driving higher retail spend, while payment errors and AI adoption are reshaping how retailers compete.

By Karen Joy Bacudo • 4 min read • 3 days ago
AI becomes product discovery tool in Southeast Asia
Marketing Technologies

AI becomes product discovery tool in Southeast Asia

A quarter of Southeast Asian shoppers now use generative AI, but friends, family and online reviews still carry more weight at checkout.

By Regine Laguilles • 4 min read • Last week

Global Stories

Online shopping stories

AI assistants reshape Black Friday shopping choices
Data Analytics

AI assistants reshape Black Friday shopping choices

Retailers risk missing Black Friday shoppers as AI tools increasingly narrow product choices before customers reach a website.

By Mark Tarre • 7 min read • 2 days ago
AI recommendations reshape UK shopping but not spending
Data Protection

AI recommendations reshape UK shopping but not spending

AI tools are increasingly steering UK shoppers to products, but most still buy through retailer sites, stores and human advice.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Onton launches AI model to judge product trustworthiness
Data governance

Onton launches AI model to judge product trustworthiness

As AI assistants steer more shopping, the startup is betting trust checks on product data will become a new battleground for eCommerce.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Global fintech market set to hit USD $1.5tn by 2034
Fintech

Global fintech market set to hit USD $1.5tn by 2034

Digital payments, AI and open banking are set to propel the sector to USD $1,533.29 billion by 2034, the report says.

By Karen Joy Bacudo • 3 min read • 3 days ago
BNPL Fraud in Australia: Why new rules make data quality critical
Fintech

BNPL Fraud in Australia: Why new rules make data quality critical

New licensing rules mean BNPL providers must verify identities and addresses more accurately or risk fraud losses and compliance breaches.

By Edmund Ng • 5 min read • 5 days ago
Kogan lifts approval rates above 98% with Riskified
Fintech

Kogan lifts approval rates above 98% with Riskified

Better fraud screening has helped the Australian eCommerce group approve more genuine orders while cutting abuse losses by AUD $1.5 million a year.

By Karen Joy Bacudo • 4 min read • 5 days ago
Microsoft tops brand phishing list in Q2 2026 report
Malware

Microsoft tops brand phishing list in Q2 2026 report

Attacks are increasingly concentrating on a handful of familiar brands, with Microsoft alone accounting for 23% of phishing attempts in Q2 2026.

By Sean Mitchell • 4 min read • Last week
Cloudinary developer community tops four million users
Software-as-a-Service

Cloudinary developer community tops four million users

Rising pressure on web teams is fuelling demand for media infrastructure as Cloudinary's developer community climbs to four million users.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Online shopping stories

Shoppers say stores lag AI-speed expectations in survey
Customer Experience

Shoppers say stores lag AI-speed expectations in survey

Younger shoppers are driving concern that physical stores cannot match the real-time service and stock management now expected online.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
THG Ingenuity puts AI Stylist on Google Cloud Marketplace
Software-as-a-Service

THG Ingenuity puts AI Stylist on Google Cloud Marketplace

Virtual try-on could help fashion retailers lift conversions and cut returns, after Myprotein users were nearly six times more likely to buy.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
AI lifts UK shopping expectations but delivery lags
Customer Experience

AI lifts UK shopping expectations but delivery lags

Only 7% of shoppers said fast delivery promises are consistently met, even as AI is widening the pool of brands UK consumers will consider.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Social media reshapes Australians' shopping habits
Digital Transformation

Social media reshapes Australians' shopping habits

Six in ten Australians now act on products they see on social platforms, underscoring a shift in how brands must win buyers online.

By Sean Mitchell • 4 min read • 5 days ago
UK shoppers face more stock shortages, survey finds
Customer Experience

UK shoppers face more stock shortages, survey finds

Supply chain disruption tied to Middle East tensions is leaving 54% of UK shoppers facing poorer shelf availability, a survey found.

By Sean Mitchell • 4 min read • Last week
UK retailers face higher EU eCommerce costs from customs
Customer Experience

UK retailers face higher EU eCommerce costs from customs

Returns and customs handling are squeezing margins for UK sellers into the EU, with extra border crossings now adding more than the new €3 fee.

By Karen Joy Bacudo • 4 min read • Last week
Australian retailers back AI shopping as trust lags
Customer Relationship Management

Australian retailers back AI shopping as trust lags

Australians remain wary of AI at checkout, with 64% uneasy about letting systems buy on their behalf despite rapid retailer investment.

By Karen Joy Bacudo • 4 min read • Last week