Self-service stories
Many employees are solving workplace IT problems themselves, leaving support dashboards blind to issues that still delay deadlines and eat into personal time.
Cloud teams can cut delivery delays and technical debt by standardising ownership, visibility and controls before complexity becomes entrenched.
Store staff at Maxi-Cash can now get faster technical help through a Microsoft Copilot Studio bot, after a proof-of-concept programme.
Banks could cut reconciliation setup time sharply as Gresham's new AI interface lets business users build controls without specialist support.
Unattended merchants risk losing sales when customers cannot pay with their preferred method, prompting TNS to add over 100 alternatives.
The launch gives travel and fintech brands a faster route into mobile services, with software that avoids building telecom systems from scratch.
Customers are forced to repeat themselves as banks split branch, app and call centre teams, leaving hand-offs poorly owned and journeys broken.
AI search could expose weaknesses in New Zealand public services, even as the country's digital government score climbed to 68.8.
Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.
Turknet is first to use the system as operators seek to cut support costs, reduce engineer visits and fix broadband faults faster.
Banks and contact centres can now let AI agents take payments without exposing card data, while keeping PCI-DSS controls intact.
Routine software purchases are still bogged down by high-touch sales processes, even though most buyers would happily check out online.
Routine parcel-status checks are shifting to WhatsApp, easing pressure on support teams as Overseas Express cuts enquiries by more than 60%.
The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.
Ageing patients and staff shortages are forcing providers to redesign services around easier booking, faster follow-up and more personal care.
Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.
The new offer is aimed at helping smaller firms turn scattered AI trials into governed projects with measurable business value.
Patients could see faster, more consistent NHS web updates as Bristol's new platform aims to cut duplicated digital work across trusts.
Business customers are rewarding simpler billing and support, with 2degrees taking Canstar's small business telecoms prize for a fifth time in six years.
Trust and culture, not technology, powered Contact Energy's transformation, delivering a 30% cost-to-serve cut and 100,000 new customers.
