Airties launches Aura AI engine for telecoms support

Airties has launched Aura, an artificial intelligence engine for internet service providers that diagnoses and fixes connectivity issues in homes and small businesses. Turknet is the first operator to deploy the system across households using Airties' Home platform.

Aura spans Airties' portfolio and is intended to automate parts of customer care, network operations, marketing and subscriber self-service. It analyses connectivity, device and application data from residential and small business networks, then recommends or takes action based on operator-defined controls.

Airties is positioning the product around a growing push by telecoms operators to use artificial intelligence in day-to-day network management and customer support. The new engine combines existing automation features into a single system that can move from identifying faults to resolving them with less human intervention.

That approach reflects a wider effort across telecoms to cut support costs, reduce engineer visits and improve customer retention, particularly as home networks grow more complex and users expect more reliable broadband.

"We have combined and evolved our existing AI automation features into one agentic AI engine which transforms connectivity insights and actions into autonomous data intelligence," said Metin Taskin, Chief Executive Officer and Co-Founder of Airties.

"Operators can now empower their teams with autonomous, AI-driven action and bring personalized offers to market faster," Taskin added.

Airties said Aura is built on data drawn from more than 50 million connected homes and businesses. The system can tailor its output to different users within an operator, such as a concise summary for a call centre agent, a fuller diagnostic view for an engineer, or a plain-language explanation for a broadband subscriber using a self-care app.

According to Airties, the software also integrates with existing operator workflows, including the company's Careview interface, where it can surface AI-generated summaries and recommended actions. It is designed to work with broadband gateways, extenders, apps and connected devices across fixed broadband deployments.

Operational focus

The launch highlights a key distinction in how telecoms suppliers are framing newer AI tools. Rather than limiting the technology to chat interfaces or analytics dashboards, Airties is aiming to link diagnosis directly to operational action while allowing operators to decide which tasks run automatically and which still require approval.

Airties said this human oversight is intended to provide transparency and allow gradual adoption as operators become more comfortable with automated workflows. Aura can also be used for anomaly and threat detection across home and small business networks by analysing aggregated telemetry from devices and network connections.

"Agentic AI becomes deployable when it is grounded in trusted data and the right governance controls," said Sachin Chickballapur, Chief Technical and Product Officer of Airties.

"That grounding comes from two decades of Airties' Wi-Fi and connectivity domain expertise built directly into how Aura reasons and acts. Airties Aura is designed to help operators move from fragmented AI experimentation to scalable, supervised automation across customer care, marketing and network operations, while maintaining transparency, safety and operational control," Chickballapur said.

The use cases outlined by Airties extend beyond technical troubleshooting. For marketing teams, Aura can help identify behavioural trends, support personalised service offers and flag churn risk. For network engineering teams, the engine can support firmware rollout and rollback management, remote troubleshooting, targeted configuration testing and real-time monitoring of key performance indicators.

For subscribers, the software can sit inside operator apps and guide users through common fixes in plain language, including tasks such as restarting a node or setting up a guest network, without calling support. For customer care teams, it can pair diagnostics with suggested next actions based on data from the operator's wider subscriber base.

First deployment

Turknet, which Airties identified as the first operator to deploy Aura within the Airties Home platform across households, said the rollout is part of a broader effort to make customer support more proactive.

"As Türkiye's next-generation telecommunications operator, we view artificial intelligence not simply as a technology that accelerates processes, but as a powerful enabler of better decision-making and continuous improvement in customer experience. By embedding the proactive, action-oriented capabilities of agentic AI into our customer experience, we aim to go beyond simply resolving connectivity issues. Our goal is to anticipate potential needs and identify problems earlier, enabling us to deliver a more seamless experience for our users. We see Airties Aura as a significant step forward in this journey and an integral part of our vision to shape the next generation of internet experiences today," said Cem Celebiler, Chief Executive Officer of Turknet.

Airties counts operators including AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US and Vodafone among its customers. Aura is intended for use across both home and small business environments, where operators are under pressure to handle more support interactions remotely and improve service quality without increasing field service costs.

Airties said the system is designed to improve first-contact resolution, identify issues proactively, reduce truck rolls and repeat visits, and lower churn by addressing problems before subscribers decide to leave.