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Workforce Technology Stories - Page 7

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Workforce Technology stories

AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Nory opens New York base to power AI for US eateries
Software-as-a-Service

Nory opens New York base to power AI for US eateries

Irish-founded Nory opens a New York HQ to spearhead a US rollout of its AI platform aimed at cutting costs for pressured restaurants.

By Karen Joy Bacudo • 4 min read • Tue, 3rd Mar 2026
Leadership will define the future of technology
Digital Transformation

Leadership will define the future of technology

Women tech leaders are reshaping AI and the workplace, proving diverse leadership is now a core driver of innovation, resilience and growth.

By Regina Manfredi • 5 min read • Tue, 3rd Mar 2026
MaxContact Australia rebrands as Kaizn in CX advisory shift
Unified Communications

MaxContact Australia rebrands as Kaizn in CX advisory shift

MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Insider risk costs soar as AI reshapes workplace data
Data Protection

Insider risk costs soar as AI reshapes workplace data

Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.

By Mark Tarre • 5 min read • Wed, 25th Feb 2026
CISOs cautious as agentic AI adoption in security lags
Firewalls

CISOs cautious as agentic AI adoption in security lags

CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026

Stories from Other Regions

Workforce Technology stories

Modulr & HiBob integrate payments to streamline payroll
Digital Transformation

Modulr & HiBob integrate payments to streamline payroll

Modulr and HiBob link payroll and payments in one embedded workflow to cut errors, ease pay day pressure and boost employee trust.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Kinatico unveils AI-driven platform for workforce compliance
Software-as-a-Service

Kinatico unveils AI-driven platform for workforce compliance

Kinatico launches AI-powered Compliance platform to simplify workforce checks, promising real-time oversight for Australian employers.

By Catherine Knowles • 3 min read • Tue, 3rd Mar 2026
Chaty links AI voice receptionist with ROLLER bookings
Digital Transformation

Chaty links AI voice receptionist with ROLLER bookings

Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.

By Catherine Knowles • 3 min read • Mon, 2nd Mar 2026
Cezanne HR launches expenses tool to cut claim time
Data Analytics

Cezanne HR launches expenses tool to cut claim time

Cezanne HR unveils automated expenses tool, promising to cut processing time by up to three hours per claim and tighten control of spend.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026
Totalmobile & Solvares merge in field service push
Software-as-a-Service

Totalmobile & Solvares merge in field service push

Totalmobile and Solvares merge to create an 800-strong field service software group serving 4,000 customers across Europe and beyond.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
Kinetic IT earns fifth Deloitte Best Managed award
Digital Transformation

Kinetic IT earns fifth Deloitte Best Managed award

Kinetic IT secures a fifth straight Deloitte Best Managed award, underscoring its governance, culture and role in critical national sectors.

By Sean Mitchell • 4 min read • Fri, 27th Feb 2026
Totalmobile & Solvares merge in field service software
Digital Transformation

Totalmobile & Solvares merge in field service software

Totalmobile and Solvares are merging to create a larger field service software group spanning planning, optimisation and execution tools.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
UK airlines turn to agentic AI & WhatsApp to cut queues
Customer Relationship Management

UK airlines turn to agentic AI & WhatsApp to cut queues

UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Feb 2026
UK restaurants back tech, prioritising online ordering
Robotics

UK restaurants back tech, prioritising online ordering

UK restaurants plan fresh tech investment for 2026, betting most heavily on online ordering and delivery ahead of AI and smart kitchens.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
Payroll teams feel ready but JSL exposes data gaps
Digital Transformation

Payroll teams feel ready but JSL exposes data gaps

Payroll teams say they are ready for JSL reforms, but gaps in HMRC data access and outdated systems leave many exposed before April.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026