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Workforce Technology Stories - Page 8

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Workforce Technology stories

Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026
MaxContact Australia rebrands as Kaizn in CX advisory pivot
Customer Relationship Management

MaxContact Australia rebrands as Kaizn in CX advisory pivot

MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Zoho marks 30 years as paying customer base tops 1m
Software-as-a-Service

Zoho marks 30 years as paying customer base tops 1m

Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.

By Sofiah Nichole Salivio • 5 min read • Thu, 19th Feb 2026
MYOB boosts contact centre insight with new analytics
Unified Communications

MYOB boosts contact centre insight with new analytics

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
PowerX unveils AI tool to automate tower maintenance
Digital Transformation

PowerX unveils AI tool to automate tower maintenance

PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026

Stories from Other Regions

Workforce Technology stories

Telstra profit climbs as AI rollout deepens job cuts
Digital Transformation

Telstra profit climbs as AI rollout deepens job cuts

Telstra profit rises 8.1% to AUD $1.2 billion as AI-driven efficiency deepens job cuts and reshapes its troubled enterprise division.

By Karen Joy Bacudo • 3 min read • Fri, 20th Feb 2026
Collage adds embedded payroll to Canadian HR platform
Digital Transformation

Collage adds embedded payroll to Canadian HR platform

Collage teams with Nmbr to launch embedded Canadian payroll, integrating HR, benefits and pay into a single broker-focused platform.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
UA92, Fujitsu boost funds to support women in tech
EduTech

UA92, Fujitsu boost funds to support women in tech

UA92 and Fujitsu launch GBP £101,000 package of bursaries and apprenticeships to help more women and non-binary people build tech careers.

By Karen Joy Bacudo • 3 min read • Thu, 19th Feb 2026
Wagepoint adds timesheets & mobile app for payroll
Digital Transformation

Wagepoint adds timesheets & mobile app for payroll

Wagepoint rolls out built-in timesheets and a new mobile app, aiming to simplify payroll and time tracking for small Canadian businesses.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Feb 2026
Routes Healthcare boosts care operations with BPA tech
Digital Transformation

Routes Healthcare boosts care operations with BPA tech

Routes Healthcare links Sage 200 and cloud systems via BPA tech to automate care, cut dev effort and strengthen continuity across the North.

By Catherine Knowles • 5 min read • Wed, 18th Feb 2026
NZ SMEs lift hours while wage growth softens in January
Jobs

NZ SMEs lift hours while wage growth softens in January

New Zealand SMEs lifted staff hours but eased wage growth in January, leaning on existing rosters as they cautiously test post-holiday demand.

By Sean Mitchell • 3 min read • Wed, 18th Feb 2026
Willo hires Jim Berrisford to lead global partnerships push
Human Capital Management

Willo hires Jim Berrisford to lead global partnerships push

Willo names Jim Berrisford VP of Partnerships to drive global alliances after GBP £3 million backing and new UK office openings.

By Mark Tarre • 4 min read • Mon, 16th Feb 2026
AI misalignment costs UK firms billions in lost gains
Digital Transformation

AI misalignment costs UK firms billions in lost gains

Misaligned expectations over workplace AI risk costing UK employers up to GBP £60 billion a year in lost productivity and savings.

By Karen Joy Bacudo • 5 min read • Fri, 13th Feb 2026
Datapay & ELMO syncs HR & payroll for NZ employers
Software-as-a-Service

Datapay & ELMO syncs HR & payroll for NZ employers

Datapay links with ELMO in New Zealand to sync HR and payroll data, targeting employers with complex compliance and governance needs.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026
Spark & Icehouse launch free AI workshops for SMEs
Digital Transformation

Spark & Icehouse launch free AI workshops for SMEs

Spark and Icehouse will run free nationwide AI and productivity workshops to help New Zealand SMEs lift performance and overcome tech barriers.

By Melania Watson • 4 min read • Thu, 12th Feb 2026
FourKites unveils Loft AI platform for enterprise workflows
Customer Relationship Management

FourKites unveils Loft AI platform for enterprise workflows

FourKites launches Loft AI platform and Sophie agent to turn natural-language instructions into automated workflows across enterprise apps.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026
AA launches AI apprenticeship with Multiverse in UK
Digital Transformation

AA launches AI apprenticeship with Multiverse in UK

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026