Zoom Virtual Agent launched to assist customers and employees
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
New Zoom virtual agent aims to transform customer support
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.
Singtel launches Zoom’s solutions for digital transformation
These services will be available to enterprises with Singtel's Zoom Phone Connector, where phone calls can be enabled from fixed lines to Zoom Meetings.
Zoom announces new features to make meetings better in 2023
Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.
Tuesday busiest day for Zoom calls – and other insights
Tuesday is the busiest day of the week for Zoom calls, while January and October see the most action, according to new figures released by Zoom.
What MSPs need to know about work migrations
End users en masse have turned to applications like Microsoft Teams, Zoom, Slack, Google Hangouts and other workplace collaboration tools.
Zoom is a UcaaS leader, notes 2022 Gartner Magic Quadrant
Zoom celebrates its third consecutive time in the leader's quadrant, and its offerings in this space include Team Chat, Phone, Meetings, and Whiteboard.
Zoom rolls out updates and innovations at flagship conference
Most notably, Zoom underscored the next step in its platform evolution with the beta launch of new product productivity tools: Zoom Mail and Calendar.
Sektor adds Neat video meeting to its solutions portfolio
Sektor has added Neat video meeting devices to their solutions portfolio for enterprise and public sector customers across New Zealand.
Poly and Microsoft help the Plenary Council of Australia
The Plenary Council of Australia has turned to Microsoft and Poly to help organisers pivot to hosting the First Assembly in a hybrid and distributed format.
Poly levels up hybrid working with Studio System relase
Each Poly Studio System features a range of solutions, certified for Zoom Rooms, powered by the HP Mini Conferencing PC, plus a Poly TC10 controller and scheduler.
Zoom successfully completes IRAP Security Assessment
The IRAP is an information security requirements program developed by the Australia Signals Directorate (ASD).
ServiceNow and Zoom expand ongoing partnership
ServiceNow and Zoom have expanded their partnership with new integrations that look to help customers elevate productivity and improve collaboration across their organisations.
Poly and HP collaborate on Studio Systems for Zoom Rooms
Poly has unveiled Poly Studio Systems for Zoom Rooms, powered by HP, to redefine how work is undertaken with award-winning offerings.
Poly expands portfolio of Teams and Zoom-certified devices
Poly’s product portfolio is designed for every meeting space and work style, providing more significant meeting equity and collaboration worldwide.
Exclusive: Home Live Group connects home buyers and renters with properties
COVID-19 brought Home Live to the attention of the real estate industry as agents and property managers as they hit limitations
Exclusive: Zoom shares insight into growing channel presence across ANZ
Zoom has had a steady sales presence across Australia and New Zealand since 2017 and has since started to pave its own unique channel strategy in the region.
Zoom expands its platform by adding Zoom Team Chat feature
Chat technology helps dispersed teams consolidate workflows, gain efficiencies, and enable people to work better together.
Consumer relationships with digital services continues to change
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.
Zoom puts greater focus on the platform's security and privacy
Zoom has recently received a variety of third-party certifications, unveiled product innovations, and established programs, focusing on security and privacy.
Zoom announces CX innovations for 'work anywhere' workforce
Zoom Video Communications has unveiled its latest innovations in the Zoom platform to help businesses improve customer and employee experiences.
Zoom releases a range of new features requested by educators
Zoom debuts virtual background support for Chromebooks, video messages in Zoom Chat, Breakout Rooms enhancements, and Anywhere Polls.
Zoom announces launch of enhanced Zoom Up Partner Program
"We look forward to seeing how our partners will utilise the Zoom platform and the Zoom Up Partner Program to grow and innovate further."
Top apps and services revealed as organisations negotiate COVID-19
Organisations adopt collaboration and security tools with a vengeance, as they accelerate migration to the cloud.