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Zoom stories

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Zoom Virtual Agent launched to assist customers and employees
Last week
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ai
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customers
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zoom
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
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New Zoom virtual agent aims to transform customer support
Last week
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ml
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cx
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ai
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.
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Singtel launches Zoom’s solutions for digital transformation
This month
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paas
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digital transformation
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communications
These services will be available to enterprises with Singtel's Zoom Phone Connector, where phone calls can be enabled from fixed lines to Zoom Meetings.
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Zoom announces new features to make meetings better in 2023
This month
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virtualisation
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audio visual
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it solutions
Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.
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Tuesday busiest day for Zoom calls – and other insights
Last month
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video conferencing
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remote working
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zoom
Tuesday is the busiest day of the week for Zoom calls, while January and October see the most action, according to new figures released by Zoom.
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What MSPs need to know about work migrations
Last month
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migration
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microsoft teams
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bandwidth
End users en masse have turned to applications like Microsoft Teams, Zoom, Slack, Google Hangouts and other workplace collaboration tools.
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Zoom is a UcaaS leader, notes 2022 Gartner Magic Quadrant
Last month
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uc
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video conferencing
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video communication
Zoom celebrates its third consecutive time in the leader's quadrant, and its offerings in this space include Team Chat, Phone, Meetings, and Whiteboard.
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Zoom rolls out updates and innovations at flagship conference
Fri, 18th Nov 2022
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productivity
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communications
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apac
Most notably, Zoom underscored the next step in its platform evolution with the beta launch of new product productivity tools: Zoom Mail and Calendar.
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Sektor adds Neat video meeting to its solutions portfolio
Thu, 17th Nov 2022
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saas
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microsoft teams
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partner programmes
Sektor has added Neat video meeting devices to their solutions portfolio for enterprise and public sector customers across New Zealand.
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Poly and Microsoft help the Plenary Council of Australia
Wed, 16th Nov 2022
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microsoft
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uc
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google
The Plenary Council of Australia has turned to Microsoft and Poly to help organisers pivot to hosting the First Assembly in a hybrid and distributed format.
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Poly levels up hybrid working with Studio System relase
Wed, 16th Nov 2022
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video
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collaboration
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it solutions
Each Poly Studio System features a range of solutions, certified for Zoom Rooms, powered by the HP Mini Conferencing PC, plus a Poly TC10 controller and scheduler.
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Zoom successfully completes IRAP Security Assessment
Mon, 14th Nov 2022
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cybersecurity
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communications
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cloud provider
The IRAP is an information security requirements program developed by the Australia Signals Directorate (ASD).
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ServiceNow and Zoom expand ongoing partnership
Thu, 10th Nov 2022
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communications
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servicenow
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silos
ServiceNow and Zoom have expanded their partnership with new integrations that look to help customers elevate productivity and improve collaboration across their organisations.
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Poly and HP collaborate on Studio Systems for Zoom Rooms
Wed, 9th Nov 2022
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hp
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video conferencing
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zoom
Poly has unveiled Poly Studio Systems for Zoom Rooms, powered by HP, to redefine how work is undertaken with award-winning offerings.
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Poly expands portfolio of Teams and Zoom-certified devices
Fri, 14th Oct 2022
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ml
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ai
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microsoft teams
Poly’s product portfolio is designed for every meeting space and work style, providing more significant meeting equity and collaboration worldwide.
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Exclusive: Home Live Group connects home buyers and renters with properties
Thu, 15th Sep 2022
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video
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live stream
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zoom
COVID-19 brought Home Live to the attention of the real estate industry as agents and property managers as they hit limitations
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Exclusive: Zoom shares insight into growing channel presence across ANZ
Thu, 15th Sep 2022
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uc
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partner programmes
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the channel
Zoom has had a steady sales presence across Australia and New Zealand since 2017 and has since started to pave its own unique channel strategy in the region.
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Zoom expands its platform by adding Zoom Team Chat feature
Wed, 14th Sep 2022
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uc
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contact centre
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open source
Chat technology helps dispersed teams consolidate workflows, gain efficiencies, and enable people to work better together.
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Consumer relationships with digital services continues to change
Thu, 26th May 2022
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metaverse
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ex
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zoom
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.
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Zoom puts greater focus on the platform's security and privacy
Fri, 29th Apr 2022
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innovation
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privacy
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cybersafety
Zoom has recently received a variety of third-party certifications, unveiled product innovations, and established programs, focusing on security and privacy.
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Zoom announces CX innovations for 'work anywhere' workforce
Thu, 14th Apr 2022
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crm
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uc
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contact centre
Zoom Video Communications has unveiled its latest innovations in the Zoom platform to help businesses improve customer and employee experiences.
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Zoom releases a range of new features requested by educators
Thu, 14th Apr 2022
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education
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uc
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mobility
Zoom debuts virtual background support for Chromebooks, video messages in Zoom Chat, Breakout Rooms enhancements, and Anywhere Polls.
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Zoom announces launch of enhanced Zoom Up Partner Program
Wed, 30th Mar 2022
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partner programmes
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zoom
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byoc
"We look forward to seeing how our partners will utilise the Zoom platform and the Zoom Up Partner Program to grow and innovate further."
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Top apps and services  revealed as organisations negotiate COVID-19
Thu, 10th Mar 2022
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microsoft
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apps
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okta
Organisations adopt collaboration and security tools with a vengeance, as they accelerate migration to the cloud.
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