Quality Management stories - Page 3

The 15th World Quality Report reveals a shift in quality engineering towards using AI for efficient defect management and promoting business sustainability.

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

Healthcare giant MEG and AI firm Blue Mirror join forces to launch an innovative AI-led solution to enhance PPE compliance.

As an emitter of CO2 and other gases, the diesel generator is an obvious target for emissions-reduction regulation.

As IME manufacturers embrace ERP solutions, they position themselves for growth, improved customer relationships and enhanced operational efficiency.

Using air quality sensors and data-driven video technology (AI combined with video), hospitals can proactively monitor air quality and identify risks.

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

Improved quality control, enhanced automation and new capabilities in 2023 edition of SYSPRO 8 Enterprise Resource Planning (ERP).

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.

Zespri has gone live with SAP S/4HANA Cloud, private edition, to support the kiwifruit supplier's ability to provide the highest quality produce.

TeamViewer and Hyundai Motor have signed a strategic partnership with the hopes of accelerating digital innovation within an automotive smart factory.

Autonomous vehicles, infotainment and smart electronics - today's consumers expect state-of-the-art features and the highest level of vehicle safety.

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.