Quality Management stories - Page 4

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

DigiPlex has taken its place on the Oslo Stock Exchange, with what it calls 'the largest ever Nordic data centre bond'.

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.

The data centre developer and operator says the issue is to fuel for 'continued rapid growth' in a region that continues to attract international investment.

Applitools launches Ultrafast Visual Grid, an AI-powered testing platform, aiming to revolutionise app quality assurance with low-code, ultrafast capabilities.

Choosing the right data centre for your hybrid IT strategy can ensure agility, flexibility, and security. Why AIMS Data Center in Malaysia leads the charge.

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

Transforming to a data-driven culture requires participation from all levels of a business, not just the top, says new research.

The Commerce Commission has released a paper outlining how it will go about approaching service quality management of telecommunications providers.

DX fails without strategy, despite tech focus, with stakeholder buy-in & cultural change key in global markets.

Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.

Verint transforms customer experience in APAC with its high-demand AQM software, enabling telcos to simplify quality management through advanced AI solutions.

The company says the opportunity to employ an 'experienced consulting leader' has come about as a result of the M-Power acquisition.

Sansec, which is headquartered in Beijing, China, says it is committed to information security solutions & services based on cryptographic technology.